Reputation Management
Make Your Online Reputation Count
People Talk. It Matters. We’re Here to Help Car Washes Manage their Online Reputation.
Everyday car wash consumers are communicating the experiences they had and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to engage in the conversation.
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People that Trust Online Reviews
Take Control of Your Online Brand
Our Reputation Management platform allows you to take control of your online presence by allowing you to correct your car wash listings, monitor and manage reviews, observe what competitors are doing, and much more.
Why People Trust Online Reviews
The reputation game has changed. 88% of people now trust online reviews from strangers as much as recommendations from friends. The pace of internet activity today is too fast for people to seek out friends’ advice about every purchase they make, so they place their trust in strangers for an unbiased opinion. This means that one negative review can do serious damage to a business’s reputation, as it sits waiting to dissuade anyone who’s researching the company. On the flip side, positive reviews provide potential customers with reassurance that they’re making the right decision and encourage customer conversion.
Responding to Reviews
Review response is an integral part of overall reputation management. Responding to online reviews is not only a critical component in building a positive online presence but also in encouraging other consumers to leave their feedback and engage with your business.
Why respond to Positive Reviews?
A positive review is also a good marketing opportunity and one that shouldn’t be passed up. Beyond thanking the reviewer for their time and business, a review response is the perfect time to highlight the good qualities of your car wash and to spread the positive vibes.
Why respond to Negative Reviews?
A scathing review of your car wash is more than just a digital comment card; it’s like a sign taped in their store window telling customers “beware of bad business.” Responding reasonably demonstrates that your car wash cares about the issue and it’s an opportunity to present your side of the story.
Let Us Help Improve Your Business’ Reputation with our Reputation Management Platform
Online reviews have replaced word-of-mouth marketing in a revolutionary way. Every year, more people flock to popular social and review platforms like Yelp, Facebook, and Google to both praise and criticize local businesses. However, for many companies, keeping up with the constant stream of customer feedback is a major time-suck, and understanding how to respond appropriately is a source of confusion and frustration.
- NMonitor Reviews
- NRespond to Positive Reviews
- NRespond to Negative Reviews
- NGenerate New Reviews
Monitor Reviews
Receive an alert the moment a review is submitted on all of the most popular review sites, as well as a multitude of other sites.
Mobile Web Presence
View the accuracy of your car wash listing data across the web on all the major directories and citations. Correct, updated listings are crucial to making sure people can find you on Google and other search engines.
Advanced Listings
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your car wash.
Generate Reviews
Easily gather new reviews from delighted car wash customers and ensure that negative reviews stay private.
Competitors Insights
Monitor what your competition is doing online and build strategies to gain more car wash customers in your area.
Simple Social Media Management
Save time by using one platform to monitor and analyze your social media efficiency.
Get Started Today
Responding to online reviews is not only a critical component in building a positive online presence but it also encourages other consumers to leave their feedback and engage with your business.