Make Your Online Reputation Count
People Talk. It Matters. We’re Here to Help Car Washes Manage their Online Reputation.
Everyday car wash consumers are communicating the experiences they had and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to engage in the conversation.
People that Trust Online Reviews
Take Control of Your Online Brand
Our Reputation Management platform allows you to take control of your online presence by allowing you to correct your car wash listings, monitor and manage reviews, observe what competitors are doing, and much more.
Why People Trust Online Reviews
The reputation game has changed. 88% of people now trust online reviews from strangers as much as recommendations from friends. The pace of internet activity today is too fast for people to seek out friends’ advice about every purchase they make, so they place their trust in strangers for an unbiased opinion. This means that one negative review can do serious damage to a business’s reputation, as it sits waiting to dissuade anyone who’s researching the company. On the flip side, positive reviews provide potential customers with reassurance that they’re making the right decision and encourage customer conversion.
Responding to Reviews
Review response is an integral part of overall reputation management. Responding to online reviews is not only a critical component in building a positive online presence but also in encouraging other consumers to leave their feedback and engage with your business.
Why respond to Positive Reviews?
A positive review is also a good marketing opportunity and one that shouldn’t be passed up. Beyond thanking the reviewer for their time and business, a review response is the perfect time to highlight the good qualities of your car wash and to spread the positive vibes.
Why respond to Negative Reviews?
A scathing review of your car wash is more than just a digital comment card; it’s like a sign taped in their store window telling customers “beware of bad business.” Responding reasonably demonstrates that your car wash cares about the issue and it’s an opportunity to present your side of the story.